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List of figures and tables |
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ix | |
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xi | |
About the author |
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xiii | |
Acknowledgements |
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xv | |
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xvii | |
Introduction |
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xix | |
Life writes its own stories |
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xix | |
The premise of this book |
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xxii | |
The audiences for this book |
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xxv | |
Structure of the book |
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xxvi | |
How to use this book |
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xxix | |
Key definitions and concepts |
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xxx | |
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1 The context of measuring impact to deliver strategic value |
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1 | (20) |
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The demand for evidence-based strategies in the digital domain |
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1 | (3) |
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Origins of impact assessment and variations on the impact theme |
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4 | (8) |
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The importance of impact to memory institutions |
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12 | (6) |
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Development of the Balanced Value Impact Model (BVI Model) |
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18 | (3) |
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2 The Balanced Value Impact Model |
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21 | (24) |
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21 | (1) |
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Introducing the BVI Model |
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22 | (3) |
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The assumptions driving the BVI Model |
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25 | (9) |
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34 | (9) |
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Prerequisites for application of the BVI Model |
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43 | (2) |
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3 Impact in libraries, archives, museums and other memory institutions |
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45 | (14) |
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45 | (1) |
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Examples of impact in the GLAM sector |
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46 | (13) |
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4 Finding value and impact in an attention economy |
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59 | (18) |
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The challenge of creating digital resources in an attention economy |
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59 | (5) |
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Defining the attention economy |
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64 | (2) |
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Examples of the attention economy |
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66 | (3) |
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The significance of the attention economy to memory institutions |
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69 | (2) |
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Finding value in an attention economy |
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71 | (6) |
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5 Strategic Perspectives and Value Lenses |
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77 | (24) |
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77 | (1) |
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Strategy and values in memory institutions |
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77 | (12) |
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Strategic Perspectives in the BVI Model |
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89 | (1) |
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Value Lenses in the BVI Model |
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90 | (11) |
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6 Planning to plan with the BVI Model |
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101 | (24) |
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BVI Model Stage 1: Set the context |
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101 | (11) |
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Assigning Value Lenses to Perspectives in the BVI Framework |
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112 | (4) |
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Using Stage 1 for strategic goals not associated with impact assessment |
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116 | (7) |
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Moving from plan to implementation |
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123 | (2) |
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7 Implementing the BVI Framework |
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125 | (28) |
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Introducing the BVI Framework |
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125 | (4) |
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BVI Model Stage 2: Design the Framework |
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129 | (20) |
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BVI Model Stage 3: Implement the Framework |
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149 | (4) |
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8 European case study implementing the BVI Model |
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153 | (14) |
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153 | (14) |
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9 Using the outcomes of the BVI Model |
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167 | (30) |
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Transitioning from outputs to outcomes to impact |
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167 | (2) |
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BVI Model Stage 4: Narrate the outcomes and results |
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169 | (8) |
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Communicating the results |
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177 | (20) |
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10 Impact as a call to action |
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197 | (18) |
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BVI Model Stage 5: Review and respond |
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197 | (8) |
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Bringing the threads together |
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205 | (5) |
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210 | (5) |
References |
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215 | (18) |
Index |
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233 | |