Preface |
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xiii | |
Acknowledgments |
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xv | |
Authors |
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xvii | |
Part I Understanding Situation Awareness in System Design |
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Chapter 1 User-Centered Design |
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3 | (10) |
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1.1 Who Is This Book for? |
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3 | (2) |
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1.2 Why Do We Need User-Centered Design'? |
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5 | (2) |
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1.2.1 Technology-Centered Design |
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5 | (2) |
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1.2.2 User-Centered Design |
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7 | (1) |
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1.3 What Does User-Centered Design Mean? |
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7 | (2) |
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1.3.1 What User-Centered Design Does Not Mean |
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7 | (2) |
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1.4 Principles for User-Centered Design |
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9 | (2) |
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1.4.1 Organize Technology around the User's Goals, Tasks, and Abilities |
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9 | (1) |
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1.4.2 Technology Should Be Organized around the Way Users Process Information and Make Decisions |
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10 | (1) |
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1.4.3 Technology Must Keep the User in Control and Aware of the State of the System |
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11 | (1) |
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1.5 Situation Awareness: The Key to User-Centered Design |
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11 | (2) |
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Chapter 2 What Is Situation Awareness? |
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13 | (18) |
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13 | (6) |
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2.1.1 Level 1 SA: Perception of Elements in the Environment |
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14 | (2) |
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2.1.2 Level 2 SA: Comprehension of the Current Situation |
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16 | (2) |
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2.1.3 Level 3 SA: Projection of Future Status |
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18 | (1) |
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19 | (1) |
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2.3 Situation Awareness as a Product of the Process |
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19 | (1) |
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2.4 Perception and Attention |
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20 | (1) |
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20 | (1) |
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2.6 Mental Models, Schema, and Scripts |
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21 | (3) |
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24 | (3) |
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27 | (1) |
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28 | (1) |
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28 | (3) |
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Chapter 3 SA Demons: The Enemies of Situation Awareness |
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31 | (12) |
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3.1 Attentional Tunneling |
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31 | (2) |
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3.2 Requisite Memory Trap |
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33 | (1) |
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3.3 Workload, Anxiety, Fatigue, and Other Stressors |
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34 | (1) |
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35 | (1) |
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36 | (2) |
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38 | (1) |
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39 | (1) |
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3.8 Out-of-the-Loop Syndrome |
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40 | (1) |
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41 | (2) |
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43 | (20) |
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4.1 Systems Development Life Cycle |
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43 | (2) |
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4.1.1 Waterfall Model of Design |
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43 | (1) |
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4.1.2 Concurrent Engineering Model |
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43 | (2) |
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4.2 User Interface Design Process |
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45 | (14) |
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4.2.1 Requirements Analysis |
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45 | (3) |
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4.2.2 Technology Analysis |
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48 | (1) |
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4.2.3 Design Conceptualization |
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48 | (4) |
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4.2.3.1 Function Analysis/Function Allocation |
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49 | (1) |
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4.2.3.2 User Interface Design |
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49 | (2) |
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4.2.3.3 Design Concept Products |
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51 | (1) |
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4.2.4 Prototype Development |
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52 | (4) |
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53 | (1) |
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4.2.4.2 Rapid Prototyping |
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53 | (1) |
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4.2.4.3 Simulation Testing |
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54 | (1) |
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55 | (1) |
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4.2.5 Test and Evaluation |
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56 | (3) |
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4.2.5.1 Subjective Measures |
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56 | (1) |
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4.2.5.2 Objective Measures of Performance |
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57 | (1) |
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4.2.5.3 Workload Measures |
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57 | (1) |
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4.2.5.4 Situation Awareness Measures |
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58 | (1) |
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59 | (1) |
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4.3 Situation Awareness-Oriented Design |
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59 | (4) |
Part II Creating Situation Awareness-Oriented Designs |
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Chapter 5 Determining SA Requirements |
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63 | (16) |
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5.1 Goal-Directed Task Analysis |
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63 | (1) |
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64 | (1) |
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64 | (3) |
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5.4 Determining the Preliminary Goal Structure |
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67 | (7) |
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68 | (4) |
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5.4.1.1 Goals versus Tasks |
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68 | (1) |
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5.4.1.2 Goals versus Information Requirements |
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69 | (2) |
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71 | (1) |
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71 | (1) |
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72 | (1) |
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72 | (2) |
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74 | (1) |
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74 | (1) |
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75 | (2) |
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5.6.1 Maximizing Data Collection |
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75 | (1) |
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5.6.2 Participant Personality Factors |
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75 | (1) |
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5.6.3 Audio/Video Recording |
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76 | (1) |
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77 | (1) |
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77 | (2) |
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Chapter 6 Principles of Designing for SA |
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79 | (34) |
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6.1 From Theory to Design |
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79 | (5) |
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6.2 Case Study: SA-Oriented Design |
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84 | (29) |
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6.2.1 MCC SA Requirements Analysis |
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85 | (1) |
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6.2.2 MCC System Evaluation |
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85 | (14) |
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6.2.2.1 Lack of Integration of Information |
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96 | (1) |
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6.2.2.2 Lack of Required Information |
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96 | (1) |
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6.2.2.3 Poorly Presented or Lacking Information to Support Diagnosis |
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96 | (1) |
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6.2.2.4 Major Functions Not Supported |
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97 | (1) |
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6.2.2.5 Integration Time Consuming |
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97 | (1) |
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6.2.2.6 Information Not Made Explicit |
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97 | (1) |
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6.2.2.7 Needed Communications Sporadic |
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97 | (1) |
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6.2.2.8 Information on Adjacent Sector Activities Not Provided |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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6.2.2.11 Poor User Interfaces |
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98 | (1) |
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6.2.3 Situation Awareness-Oriented Interface Design |
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99 | (11) |
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100 | (1) |
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100 | (2) |
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102 | (1) |
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103 | (3) |
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106 | (1) |
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107 | (1) |
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107 | (2) |
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109 | (1) |
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6.2.4 Summary of Interface Design Case Study |
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110 | (3) |
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Chapter 7 Confidence and Uncertainty in SA and Decision Making |
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113 | (18) |
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113 | (1) |
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7.2 Types and Sources of Uncertainty |
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113 | (4) |
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7.2.1 Level 1: Data Uncertainty |
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113 | (3) |
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7.2.2 Level 2: Comprehension Uncertainty |
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116 | (1) |
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7.2.3 Level 3: Projection Uncertainty |
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116 | (1) |
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7.2.4 Decision Uncertainty |
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116 | (1) |
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7.3 Role of Confidence in Linking SA and Decision Making |
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117 | (1) |
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7.4 Management of Uncertainty |
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118 | (3) |
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7.4.1 Search for More Information |
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119 | (1) |
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7.4.2 Reliance on Defaults |
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119 | (1) |
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7.4.3 Conflict Resolution |
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119 | (1) |
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120 | (1) |
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7.4.5 Bet-Hedging and Contingency Planning |
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120 | (1) |
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120 | (1) |
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7.5 Design Principles for Representing Uncertainty |
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121 | (10) |
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Chapter 8 Dealing with Complexity |
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131 | (16) |
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8.1 Simplified View of Complexity |
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131 | (11) |
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131 | (2) |
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8.1.2 Operational Complexity |
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133 | (2) |
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8.1.3 Apparent Complexity |
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135 | (6) |
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8.1.3.1 Cognitive Complexity |
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135 | (4) |
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8.1.3.2 Display Complexity |
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139 | (1) |
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140 | (1) |
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8.1.4 Role of the User's Mental Model |
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141 | (1) |
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8.2 Design Principles for Taming Complexity |
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142 | (5) |
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Chapter 9 Alarms, Diagnosis, and SA |
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147 | (22) |
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147 | (1) |
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9.2 Processing Alarms in the Context of SA |
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148 | (13) |
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149 | (3) |
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152 | (1) |
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153 | (2) |
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9.2.4 Disruptions and Diversions |
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155 | (1) |
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9.2.5 Workload and Alarms |
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155 | (2) |
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9.2.6 Alarm Formats and Compliance |
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157 | (1) |
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9.2.7 Diagnosis of Alarms |
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158 | (2) |
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9.2.8 Alarm Reduction Schemes |
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160 | (1) |
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9.3 Principles for the Design of Alarm Systems |
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161 | (8) |
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Chapter 10 Automation and Situation Awareness |
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169 | (24) |
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10.1 Automation: A Help or a Hindrance? |
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169 | (2) |
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10.2 Out-of-the-Loop Syndrome |
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171 | (6) |
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10.2.1 Vigilance, Complacency, and Monitoring |
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173 | (2) |
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10.2.2 Active versus Passive Processing |
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175 | (1) |
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10.2.3 System Feedback Quality |
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176 | (1) |
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10.3 Automation and Level of Understanding |
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177 | (2) |
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10.4 Decision Support Dilemma |
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179 | (3) |
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10.5 New Approaches to Automation |
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182 | (4) |
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10.5.1 Adaptive Automation |
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182 | (2) |
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10.5.2 Levels of Automation |
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184 | (2) |
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10.6 Principles for Designing Automated Systems |
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186 | (7) |
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Chapter 11 Designing to Support SA for Multiple and Distributed Operators |
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193 | (26) |
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193 | (2) |
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195 | (1) |
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196 | (2) |
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11.4 Critical Factors Affecting SA in Teams |
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198 | (10) |
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11.4.1 Shared SA Requirements |
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199 | (3) |
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202 | (2) |
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11.4.3 Shared SA Mechanisms |
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204 | (2) |
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11.4.4 Shared SA Processes |
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206 | (2) |
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11.4.5 Interrelationship between Factors |
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208 | (1) |
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11.5 SA in Distributed Teams |
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208 | (2) |
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11.6 SA Breakdowns in Teams |
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210 | (3) |
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11.7 Design Principles for Supporting Team Operations |
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213 | (6) |
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Chapter 12 Unmanned and Remotely Operated Vehicles |
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219 | (16) |
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12.1 Unmanned Vehicles for Many Uses |
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219 | (1) |
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12.2 Classes of Unmanned Vehicle Control |
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219 | (2) |
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12.3 Human Error in Unmanned Vehicle Operations |
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221 | (2) |
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12.4 Situation Awareness Requirements for Unmanned Vehicle Operations |
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223 | (1) |
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12.5 Challenges for SA in Remote Operations |
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223 | (6) |
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12.5.1 Poor Sensory Data, Intermittent Data, and Time-Lags |
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226 | (1) |
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12.5.2 Difficulties in Unmanned Vehicle Localization |
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226 | (1) |
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12.5.3 Demanding Tasks in Complex Environments |
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226 | (1) |
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12.5.4 Low-Level Data Overload and Interface Design |
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227 | (1) |
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12.5.5 Multitasking in Unmanned Vehicle Operations |
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227 | (1) |
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12.5.6 Lack of Support for Multi-Person Operations |
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228 | (1) |
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12.5.7 Increased Autonomy for Unmanned Vehicle Operations |
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228 | (1) |
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12.6 Factors for Effective Design of Unmanned Vehicle Tasks and Systems |
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229 | (4) |
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12.6.1 Unmanned Vehicle Displays |
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229 | (1) |
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12.6.2 Unmanned Vehicle Controls |
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230 | (1) |
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12.6.3 Multiple Unmanned Vehicle Controls |
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231 | (1) |
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12.6.4 Support for Team Coordination and Collaboration |
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231 | (2) |
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233 | (2) |
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Chapter 13 SA Oriented Training |
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235 | (24) |
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13.1 Need for Training to Enhance SA |
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235 | (1) |
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13.2 Challenges for Novices |
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235 | (1) |
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13.3 Mental Models Form a Key Mechanism for Expertise |
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236 | (2) |
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13.4 Schema of Prototypical Situations or Patterns |
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238 | (1) |
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13.5 Critical Skills for SA |
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239 | (1) |
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13.6 Examples of SA Deficits in Novices |
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239 | (5) |
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13.7 Training Approaches for Improving Situation Awareness |
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244 | (11) |
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13.7.1 Classroom and Exercise-Based Training Approaches |
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245 | (1) |
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13.7.2 SA Trainer for General Aviation |
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246 | (1) |
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13.7.3 Interactive SA Trainer |
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247 | (2) |
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13.7.4 Virtual Environment Situation Awareness Review System |
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249 | (5) |
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13.7.4.1 SA Behavioral Rating |
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249 | (1) |
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13.7.4.2 SA Communications Rating |
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249 | (1) |
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250 | (1) |
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13.7.4.4 Use of VESARS in After Action Reviews |
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251 | (3) |
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13.7.5 Situation Awareness Virtual Instructor |
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254 | (1) |
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255 | (4) |
Part III Completing the Design Cycle |
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Chapter 14 Evaluating Design Concepts for SA |
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259 | (26) |
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14.1 Indirect Measures of Situation Awareness |
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260 | (6) |
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260 | (3) |
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14.1.1.1 Verbal Protocols |
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260 | (1) |
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14.1.1.2 Communication Analysis |
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261 | (1) |
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14.1.1.3 Psychophysiological Metrics |
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262 | (1) |
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14.1.2 Behavioral and Performance-Based Measures |
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263 | (3) |
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14.1.2.1 Behavioral Measures |
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264 | (1) |
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14.1.2.2 Performance Outcome Measures |
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265 | (1) |
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14.2 Direct Measures of Situation Awareness |
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266 | (11) |
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14.2.1 Subjective Measures |
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266 | (4) |
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14.2.1.1 Situational Awareness Rating Technique |
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268 | (1) |
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14.2.1.2 Situation Awareness-Subjective Workload Dominance Technique |
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269 | (1) |
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14.2.1.3 Situational Awareness Rating Scale |
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269 | (1) |
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14.2.2 Objective Measures |
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270 | (9) |
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14.2.2.1 Situation Awareness Global Assessment Technique |
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270 | (6) |
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276 | (1) |
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277 | (2) |
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279 | (4) |
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14.4.1 Test Case and Testing Description |
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279 | (1) |
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14.4.2 Implementation and Analysis of SA Measures |
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280 | (3) |
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283 | (2) |
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Chapter 15 Applying SA-Oriented Design to Complex Systems |
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285 | (12) |
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15.1 Combating the Enemies of Situation Awareness |
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288 | (6) |
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15.1.1 Attentional Narrowing |
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289 | (1) |
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15.1.2 Requisite Memory Trap |
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290 | (1) |
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15.1.3 Workload, Anxiety, Fatigue, and Other Stressors |
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290 | (1) |
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291 | (1) |
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15.1.5 Misplaced Salience |
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291 | (1) |
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292 | (1) |
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15.1.7 Errant Mental Models |
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293 | (1) |
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15.1.8 Out-of-the-Loop Syndrome |
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293 | (1) |
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15.2 SA-Oriented Design Synergy |
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294 | (1) |
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295 | (1) |
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296 | (1) |
Appendix A: Goal-Directed Task Analysis for Commercial Airline Pilots |
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297 | (42) |
References |
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339 | (26) |
Index |
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365 | |