Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management is aimed at doctors, nurses and healthcare administrators who want to improve their leadership skills and the quality of care in their emergency departments. It provides a practical, case-based leadership focus.
Emergency departments around the world may differ, but many of the problems they face are the same. Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management provides the latest knowledge and advice to improve your personal leadership skills. The book will assist emergency department leaders in overcoming common management and operational problems including overcrowding, risk management, implementing the right triage system, electronic and IT solutions, improving clinical teamwork, education of emergency department staff, improving patient flow, care pathways and leading during times of change. Example cases are included to allow leaders to compare common cases to the problems which they face in their own departments. Information on designing emergency medicine specialty residency programs is also provided. It is the official text of the International Emergency Department Leadership Institute (IEDLI) and has been endorsed by the International Federation for Emergency Medicine (IFEM).
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Written for a global audience, by an international team, the book provides practical, case-based emergency department leadership skills.
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ix | |
| Foreword |
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xiii | |
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Section 1 Leadership principles |
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1 Leadership in emergency medicine |
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1 | (13) |
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2 Identifying and resolving conflict in the workplace |
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14 | (7) |
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3 Leading change: an overview of three dominant strategies for change |
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21 | (10) |
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4 Building the leadership team |
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31 | (8) |
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5 Establishing the emergency department's role within the hospital |
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39 | (8) |
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6 Strategies for clinical team building: the importance of teams in medicine |
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47 | (10) |
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Section 2 Management principles |
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7 Quality assurance in the emergency department |
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57 | (17) |
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8 Emergency department policies and procedures |
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74 | (17) |
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9 A framework for optimal emergency department risk management and patient safety |
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91 | (8) |
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10 Emergency department staff development |
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99 | (12) |
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11 Costs in emergency departments |
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111 | (9) |
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12 Human resource management |
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120 | (13) |
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133 | (11) |
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14 How higher patient, employee, and physician satisfaction leads to better outcomes of care |
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144 | (11) |
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15 The leader's toolbox: things they didn't teach in nursing or medical school |
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155 | (8) |
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Section 3 Operational principles |
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163 | (12) |
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17 Emergency department design |
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175 | (16) |
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18 Informatics in the emergency department |
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191 | (12) |
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203 | (9) |
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212 | (11) |
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21 Emergency department practice guidelines and clinical pathways |
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223 | (11) |
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22 Emergency department observation units |
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234 | (13) |
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23 Optimizing patient flow through the emergency department |
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247 | (10) |
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24 Emergency department overcrowding |
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257 | (13) |
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Venkataraman Anantharaman |
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25 Practice management models in emergency medicine |
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270 | (9) |
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279 | (8) |
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27 Disaster operations management |
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287 | (11) |
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28 Working with the media |
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298 | (9) |
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29 Special teams in the emergency department |
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307 | (6) |
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30 Interacting with prehospital systems |
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313 | (11) |
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31 Emergency medicine in basic medical education |
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324 | (8) |
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32 Emergency department outreach |
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332 | (12) |
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33 Planning for diversity |
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344 | (6) |
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| Index |
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350 | |
Stephanie Kayden MD, MPH is the Director of the International Emergency Medicine Fellowship at Brigham and Women's Hospital and Instructor of Emergency Medicine at Harvard Medical School, Boston, Massachusetts, USA. Philip D. Anderson MD, MPH is the Associate Director of Quality Assurance for the Department of Emergency Medicine at Beth Israel Deaconess Medical Center, Boston, Massachusetts, USA. Robert Freitas, MHA is the Executive Director for the Emergency Medicine Consulting Division at Harvard Medical Faculty Physicians, Boston, Massachusetts, USA. Elke Platz MD, MS, RDMS is the Director of Emergency Ultrasound Research at Brigham and Women's Hospital and Instructor of Emergency Medicine at Harvard Medical School, Boston, Massachusetts, USA.
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