Acknowledgments |
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vii | |
Introduction: What Is an Informed Decision? |
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1 | (2) |
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Informed Decisions and Rationality |
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3 | (5) |
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A Theory of Knowledge Claims |
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8 | (3) |
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Structure, Process, and Control: An Organizational Approach |
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11 | (4) |
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Communication in Organizations: Methodological Choices |
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15 | (6) |
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Knowing Well and the Sociology of Knowledge |
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21 | (26) |
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A Macrosociological Tradition |
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21 | (2) |
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The Social Constructionist Approach |
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23 | (8) |
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Knowing Well and Information Elaboration |
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31 | (3) |
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Two Conceptions of Communication |
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34 | (1) |
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Toward a Theory of Appropriateness Judgments |
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35 | (12) |
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Boundary Work and Forms of Endogenous Knowledge |
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47 | (16) |
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48 | (2) |
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50 | (4) |
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Types of Knowledge Claims |
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54 | (3) |
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Knowledge Claims and Boundary Work |
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57 | (6) |
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Structural Constraints on Knowledge Claims |
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63 | (16) |
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Symbolic Interactionism and the Question of the Structure |
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64 | (2) |
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Identity, Power Variance, and Relationships Toward Authority |
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66 | (6) |
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Bureaucratic and Collegial Structures |
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72 | (2) |
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Hypotheses on the Relationship between Structure and Types of Knowledge Claims |
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74 | (5) |
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Knowledge Claims in a Bureaucratic Workgroup |
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79 | (26) |
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80 | (3) |
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Office Work Relationships |
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83 | (2) |
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Three Versions of the Trouble |
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85 | (6) |
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The Link between Versions and Claims |
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91 | (5) |
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Authority Relationships and Epistemic Alignments |
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96 | (4) |
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Diversification of Claims and Informed Decisions in a Bureaucratic Structure |
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100 | (5) |
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Knowledge Claims in a Collegial Workgroup |
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105 | (24) |
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105 | (4) |
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Collegial Work Relationships |
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109 | (3) |
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Versions of the Trouble and Claims |
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112 | (11) |
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Homogenization of the Claims and Epistemic Entrenchment |
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123 | (6) |
Conclusion |
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129 | (2) |
References |
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131 | (14) |
Index |
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145 | |