Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
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Part I Theoretical Perspectives |
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2 Theoretical Perspectives on the Outsourcing of Information Systems |
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25 | (28) |
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3 The Information Technology Outsourcing Risk: A Transaction Cost and Agency Theory-Based Perspective |
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53 | (26) |
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4 Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation |
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79 | (50) |
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Part II From IT Outsourcing to Offshoring and Business Process Outsourcing |
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5 Norm Development in Outsourcing Relationships |
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129 | (24) |
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6 Organizational Design of IT Supplier Relationship Management: A Multiple Case Study of Five Client Companies |
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153 | (44) |
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7 How Do IT Outsourcing Vendors Respond to Shocks in Client Demand? A Resource Dependence Perspective |
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197 | (42) |
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8 Operational Capabilities Development in Mediated Offshore Software Services Models |
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239 | (42) |
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9 A Dynamic Model of Offshore Software Development |
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281 | (40) |
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10 Anxiety and Psychological Security in Offshoring Relationships: The Role and Development of Trust as Emotional Commitment |
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321 | (46) |
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11 Cross-cultural (Mis) Communication in IS Offshoring: Understanding Through Conversation Analysis |
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367 | (46) |
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12 Applying Multiple Perspectives to the BPO Decision: A Case Study of Call Centres in Australia |
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413 | (42) |
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13 A Historical Review of the Information Technology and Business Process Captive Centre Sector |
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455 | (44) |
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14 Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions |
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Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.
Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the Journal of Information Technology.
Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.
Lisainfo e-raamatute kohta