'Healthcare professionals and the organisations they work for face increasing challenges, whether caring for the sick or working at an operational level. Remaining healthy and resilient is a challenge so this book is a welcome resource... It has merit as a self-help book but would probably be even better used as an organisational resource, thus ensuring everyone is moving in a similar direction.' Phil Russell, lecturer practitioner bereavement service, The Rowans Hospice, Hampshire, UK, Nursing Older People Journal 'Written in an engaging and accessible style, this is a useful resource for nurse managers, team leaders and educationalists, if only to act as an aide-memoire.' Rebecca Verity, NIHR doctoral research fellow, King's College London, UK, Cancer Nursing Practice Journal