Taking a practical approach, this insightful book provides key guidance and insights from HR professionals working in hospitality, hotels and events, showing how aspects of HR are facilitated in the working world, using case studies and practical examples to elucidate theory.
Taking a practical approach, this insightful book provides key guidance and insights from HR professionals working in hospitality, hotels and events, showing how aspects of HR are facilitated in the working world, using case studies and practical examples to elucidate theory. With contributions from a range of industry HR professionals, this volume aims to enhance the comprehension of a range of practical HR-related issues facing the hospitality, hotels and events industries. This includes guidance on the recruitment process, fair recruitment practices, contract types, onboarding, training, appraisals, reward and performance management, amongst many other topics. This book will contain real-life experiences, complementing the ideal process that HR follows when recruiting, onboarding, training, monitoring performance and when rewarding staff. The book also considers legal issues faced by an industry which continues to handle staffing challenges, alongside post-Brexit and Covid pandemic shortages. International in scope, this volume is a pivotal resource for college and university level students studying hospitality, hotel or events management subjects, as well as those with a general interest or career in HR or management, such as those with an involvement in planning hospitality staffing, or individuals responsible for planning corporate, charitable, or private events.
Arvustused
'This edition of the practical guide is written by an author with first-hand knowledge of the sector, who writes in a style that is informative, current and easy to follow. This guide is clarifies the role of Human Resources and explains the recruitment and procurement process, with relevant examples to support the content. It will prove essential reading for students wanting to gain a more applied understanding of how Human Resources works in context within the events and hospitality industries.'
Liz Quick, Senior Lecturer, University of West London, UK; Author of Managing Events, Real Challenges, Real Outcomes
'The Practical Guide to Managing Human Resources in Hospitality, Hotels and Events offers what the hospitality sector has long needed: a clear direction through the realities of people management. Jennifer Kaye tackles everything from recruitment and payroll to global team leadership and workplace inclusion with refreshing clarity. This book will become a trusted desk reference for students learning the ropes and professionals handling daily HR challenges in hotel and events settings.'
Alexandros Paraskevas, Professor in Strategic Risk Management, University of West London, UK
1. The Role of Human Resources
2. Recruitment and Selection
3. Payroll.
4. Types of Employment Contract
5. Onboarding, Training, and Development
6. Performance Management
7. Reward Management
8. Employee Well-being, Equality, Diversity, and Inclusivity
9. Global Human Resources and Managing International Teams
10. Communication
11. Employment Law
12. Policy-Writing
13. Change Management
Jennifer Kaye has over 30 years' industry experience in restaurants, hotels, bars, and events. Jennifer is a lecturer at the Edge Hotel School, University of Essex, UK, where she is module leader for Human Resource Management, and a teacher of Leadership, Strategy, Contemporary Issues and Business Environment. Jennifer has worked for recognised brands such as Whitbread, Hilton, Crowne Plaza and Centreplate/Sodexo, as well as various independent brands. Jennifer also manages weddings, alongside volunteering at sporting events during her spare time.
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