This book explores the relationship between management, marketing, innovation and sustainability within the service industries. Based on conceptual and empirical research, it examines how these elements can be integrated to enhance experiences.
This book explores the relationship between management, marketing, innovation, and sustainability within the service industries. Based on conceptual and empirical research, it examines how these elements can be integrated to enhance experiences.
Contributions from leading researchers explore both the environmental and economic dimensions of sustainability as well as social sustainability and the co-creation of services with residents and societies in a variety of contexts and regions. The book provides multidisciplinary insights from marketing, management, economics, geography, strategy, and social anthropology, adopting a system approach of sustainability. This approach is reflected upon in the new geological epoch of the Anthropocene, providing insights on research initiatives associated with the responsible planning and management of services and experiences that promote sustainable behaviour.
Services, Experiences, and Sustainability will inspire and encourage its readers to make a difference for the people, planet, and profit. The book will appeal to graduate students and researchers in the fields of service management, service marketing, innovation in services, tourism and event experiences, and sustainable management. The book will also prove helpful for policymakers, industry practitioners, government agencies (local, regional, national, and international), NGOs, and volunteers.
The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons [ Attribution-Non Commercial-No Derivatives (CC BY-NC-ND)] 4.0 license.
Introduction: framing services, experiences, and sustainability PART I
Conceptualising experiences and sustainability in services 1 Translating
sustainability: towards a more reflective and normative understanding 2
Implications of climate change for tourism experiences in nature PART II
Innovative approaches for experiences and sustainability in services 3
Multisensory marketing of sustainable service experiences 4 Curiosity as a
tool in promoting sustainable development through innovative behaviour 5
Conceptualising sustainable tourism: the interplay of digital technologies
and emotional dynamics 6 Engaging hearts and hands: exploring parental
volunteering at a musical theatre school 7 User-generated content from
Instagram and sustainable destination image 8 Sustainable film festivals:
exploring motivational factors and experiential elements related to
satisfaction and loyalty PART III Managing and facilitating experiences and
sustainability in services 9 Introducing a holistic four-stage model of
sustainable festival management 10 Theming and sustainability in experiences
11 The interplay between brand relationship quality and sustainability
dimensions in the context of sports events 12 Childrens perspectives on
belonging from experiencing a jazz event 13 Strengthening sustainability
through focus on visitor engagement in museums: the case of childrens
experiences at the Geolab PART IV Experiences and sustainability in services
in future perspectives 14 Transformative experiences beyond visitor
immersion: toward experience design with positive long-term visitor and local
community impacts 15 From overtourism to regeneration a co-creative
approach to rejuvenating destinations 16 Our home, your destination:
regenerative tourism as a bridge between hosts, livelihoods, nature, culture
and visitors a case study from the Lln Peninsula in Wales 17 Conclusion
and what is next?
Monica A. Breiby is Professor of Tourism Management and Sustainable Development, and the study program manager for the Master of Sustainable Innovation and Management at the University of Inland Norway. Breiby holds a PhD in nature-based tourism from the Norwegian University of Life Sciences. Her research topics range from managing sustainable development and co-creating sustainable experiences to innovation processes and tourist experiences. Breiby is also head of the Centre for Tourism Research, a collaboration between the Norwegian Institute for Nature Research and Inland Norway University of Applied Sciences/Eastern Norway Research Institute.
Ingunn Elvekrok is Professor of Organization, Leadership, and Innovation at Kristiania University College and the University of Southeastern Norway. She is currently head of the department of marketing at Kristiania. She holds an MSc and an MPhil and is Dr. Oecon from the Norwegian School of Economics. Her extensive and diverse background includes experience in both public and private companies. Since 2008, she has been active in academia, teaching, supervising, and conducting research within her fields. She has published in renowned international journals, including Tourism Management, Journal of Travel Research, and Regional Studies.
Terje Slåtten is Professor of Business Administration at the University of Inland Norway, campus in Lillehammer. At present, he serves as an associate editor for the European Business Review. Additionally, he serves on several editorial boards within the international research community. Slåttens interests encompass numerous areas, including service quality, creativity, innovation, sponsorship, emotions, and ambidexterity. Currently, he is researching the role of curiosity in organisations from both employee and leadership perspectives.
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