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E-raamat: Strategic Tendering for Professional Services: Win More, Lose Less

  • Formaat: 280 pages
  • Ilmumisaeg: 03-Mar-2022
  • Kirjastus: Kogan Page Ltd
  • Keel: eng
  • ISBN-13: 9781789668452
  • Formaat - PDF+DRM
  • Hind: 43,21 €*
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  • Formaat: 280 pages
  • Ilmumisaeg: 03-Mar-2022
  • Kirjastus: Kogan Page Ltd
  • Keel: eng
  • ISBN-13: 9781789668452

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Improve your pitches and overall tendering process with this practical guide to winning bids in professional services firms.

WINNER: Business Book Awards 2018 - 'Selling The Dream' category (1st edition)

In an increasingly competitive professional services sector, it is vital that firms have an effective tendering strategy. The advantages gained from winning and retaining clients can be transformative, and the cost of losing key tenders can be catastrophic.

Strategic Tendering for Professional Services provides end-to-end best practice guidance, from the crucial decision of which request-for-proposals to respond to, right through to the all important face-to-face presentation and post-pitch follow-up.

Now in its second edition, this practical book captures insights from both sides of the market through interviews with both proposal professionals and decision makers from the client side. Focusing on key considerations, including the need for diversity and inclusion, providing evidence of global citizenship and how public sector pitching differs from the private sector, this book is packed with features and tools to help professionals turn guidance into practice.

Strategic Tendering for Professional Services is the essential guide to improving your pitches, honing your tendering skills and boosting your win rate.

Arvustused

"In essence, this book is for partners, directors, associates, BD professionals, those working in-house and anyone working in professional services firms who want to win more pitches or manage the process more time and cost effectively. The first edition was a hit and won an award at the 2018 Business Book Awards. And this second edition brings it bang up to date." * David Morley, Former Senior Partner, Allen & Overy, (2008-16); Head of Europe, CDPQ (2021-) * "For too long it has been a case of General Counsel on the one side and private practice lawyers pitching or responding to tenders on the other with a whole load of assumptions and miscommunication in between. This book delves deep to answer the questions that don't get asked early enough in the process if at all, and that, if the parties fully understood and aligned on, would make for enduring and fruitful partnerships." * Alexis Alexander, General Counsel, Liberis * "Pitching is a skill. It is an essential skill for a lawyer. This book will improve pitching skills. Frankly, you would be foolish not to read, assimilate and practice the advice it contains." * Nigel Boardman, Consultant and former partner Slaughter and May * "Strategic tendering or pitching has never been more important - in fact, it has to be the number one focus for firms and BD professionals who really want to make a difference. A wonderfully insightful book written by authors who really do get it." * David McClune, Global Chief Marketing Officer, Hogan Lovells LLP. * "This book is a recommended read for all those involved in competitive pitching in professional services and other markets. Its secret is to provide simple and practical guidance on the essential issues, backed and supported with concrete examples from real people in the real world." * Oliver Brettle Partner, Global Executive Committee Member, White & Case LLP * "This is a very well researched and thoughtful guide for all those involved in the purchasing and provision of legal services. The holistic approach taken is market leading in every respect." * Andrew S Garard, Group General Counsel and Director of Corporate Affairs, Meggitt PLC * "I can't count now many times lawyers and others have asked me for clear, relevant, practical guidance on their tendering efforts - and here it is. Essential reading for those focused on their businesses, their clients and their own careers. Goes without saying - highly recommended." * Patrick McCann, Director Learning, Linklaters LLP * "This new edition neatly summarises best practice behaviours, is informative and easy to read, packed with useful tools and tips. I think this it is an invaluable read for anyone wanting to win more work in professional services in 2022 and beyond." * Paul Cripps, Associate Partner, Markets and Business Development, EY *

List of figures and tables
ix
About the authors x
Acknowledgements xi
Foreword xiii
A book in a page (or two)
1(1)
Who is this book targeted at?
1(2)
01 Introduction
3(7)
Professional services - bigger than you think
3(1)
The changing nature of professional services
4(1)
The need to compete for work
5(4)
Notes
9(1)
02 The yes/no game
10(20)
Should you accept the challenge?
10(4)
Key questions to answer
14(1)
The options
15(2)
Different approaches to managing the yes/no game
17(9)
If in doubt, money talks
26(3)
In summary
29(1)
03 Listen very carefully (to the client)
30(18)
Listening to the client and getting behind the brief
30(1)
Marketing means listening, not just shouting
31(10)
Identifying the touchpoints
41(1)
Specific areas of questioning regarding the tender
42(4)
In summary
46(2)
04 Diversity and inclusion
48(20)
What is diversity and inclusion and why does it matter?
50(1)
Some definitions
51(1)
Why is D&I a priority for organizations now?
51(3)
How is D8cl evidenced?
54(3)
How to `do' D&I in the tendering process
57(6)
In summary
63(2)
Notes
65(3)
05 Planning to win
68(19)
Where do I start?
68(2)
The kick-off meeting - the engagement team
70(5)
The kick-off meeting - understanding the challenge
75(1)
Planning
75(7)
Structure
82(3)
In summary
85(1)
Note
86(1)
06 We need to talk about procurement
87(20)
The evolution of procurement in professional services
88(3)
Learning to live with procurement: pick your battles
91(4)
Procurement's vulnerable underbelly
95(1)
What is procurement's role?
96(3)
Procurement and BD - star-crossed lovers?
99(2)
Procurement versus the brand
101(3)
Conclusions - procurement in the final analysis
104(1)
In summary
105(1)
Notes
106(1)
07 Smart pricing
107(30)
The challenges of PSF pricing
107(2)
Pricing and negotiation myths
109(4)
Foundation of pricing and negotiation - where do prices come from?
113(1)
Pricing approaches
114(4)
Basic pricing steps
118(7)
Pricing options - alternative fee arrangements (AFAs)
125(6)
Pricing in times of crisis
131(1)
Internal challenges
132(2)
In summary
134(2)
Further reading
136(1)
08 The art of writing a persuasive proposal
137(24)
Time to start writing
137(10)
Value-added services
147(5)
The right approach to content
152(2)
Style
154(4)
Design and layout
158(1)
Be inclusive
158(1)
The proof of the proposal is in the reading
159(1)
In summary
159(1)
Note
160(1)
09 Public sector pitching
161(12)
The difference between private and public sector tendering
161(1)
Relationships
162(1)
How each side views the procurement process
163(4)
Checklist for public sector bids
167(3)
Pricing
170(1)
The route to winning in the public sector
170(1)
In summary
171(2)
10 Presenting: closing the sale
173(25)
Why do clients run presentations at all?
174(4)
The pitch as differentiator
178(1)
Who should attend and present for the firm?
179(2)
Who is attending for the client?
181(1)
Presentation strategy
182(4)
Presentation skills
186(6)
Presenting remotely
192(2)
How to manage a billion-dollar pitch
194(2)
In summary
196(1)
Note
197(1)
11 Post-pitch feedback - if you don't ask, you don't get
198(15)
The business case for tender debriefs
199(6)
Designing the questions to ask
205(1)
Designing the questionnaire
206(2)
Metrics and analysis
208(4)
In summary
212(1)
12 Technology: a new competitive advantage?
213(20)
Creating the proposal
214(4)
It's all about content
218(3)
The new order
221(6)
Talking heads
227(1)
Out of sight, out of mind
228(2)
Getting interactive
230(1)
Final point
230(1)
In summary
231(1)
Notes
232(1)
13 Where do we go from here?
233(8)
Shifting sands
234(2)
Drive for efficiency
236(2)
But is it actually much more simple?
238(2)
Note
240(1)
Appendix: How to manage a billion-dollar pitch 241(9)
Index 250
Matthew Fuller is Head of Business Development, Americas & EMEA at White & Case, based in London, UK. He has led global business development and marketing teams at Allen & Overy and Herbert Smith, and has run training programmes throughout the world advising partners on proposals best practice.



Tim Nightingale is a founding director of Nisus Consulting, providing market research and client insight services to the professional services sector. He is a Fellow of the Chartered Institute of Marketing, a full member of the Market Research Society and a member of the Professional Services Marketing Group (PSMG). He is based in Kent, UK.