Foreword |
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ix | |
Acknowledgments |
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xiii | |
Authors |
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xvii | |
Introduction |
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xxi | |
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1 Overview of Communications and Change Leadership Model |
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1 | (26) |
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2 | (2) |
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4 | (2) |
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6 | (3) |
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9 | (1) |
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Communications Infrastructure |
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10 | (1) |
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Centralized versus Decentralized Communications |
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11 | (2) |
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Communications Review and Approval Process |
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13 | (2) |
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Communications Timing and Project Milestones |
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15 | (1) |
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15 | (2) |
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EHR Implementation Phases |
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17 | (10) |
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2 Vision: Current State Baseline Assessment and Strategy Development |
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27 | (14) |
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27 | (5) |
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Key Objectives and Message Points |
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27 | (4) |
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31 | (1) |
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Assessment and Strategy Development |
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32 | (2) |
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Objectives and Key Message Points |
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33 | (1) |
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33 | (1) |
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34 | (7) |
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Key Objectives and Message Points |
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34 | (2) |
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Overarching Vision Messages |
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36 | (1) |
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Communications Tools/Activities |
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37 | (4) |
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3 Plan: Developing Stakeholder Buy-In |
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41 | (18) |
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Communications Strategy and Launch |
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41 | (6) |
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Key Objectives and Message Points |
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41 | (4) |
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45 | (2) |
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47 | (4) |
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Key Objectives and Message Points |
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47 | (1) |
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48 | (3) |
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Early Adopter Engagement and Involvement in System Workflow Decisions |
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51 | (8) |
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Key Objectives and Message Points |
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51 | (1) |
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52 | (7) |
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4 Engage and Train End Users |
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59 | (18) |
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Training: End Users and Providers |
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59 | (9) |
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63 | (1) |
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Key Objectives and Message Points |
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63 | (1) |
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64 | (4) |
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Training and Refreshers: Superusers and Supplemental At-The-Elbow Support |
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68 | (4) |
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68 | (1) |
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Key Objectives and Message Points |
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68 | (2) |
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Communications/Engagement Tools |
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70 | (1) |
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Key Considerations and Lessons Learned |
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71 | (1) |
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Training: Specialty Provider Trainers |
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72 | (1) |
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72 | (1) |
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Key Objectives and Message Points |
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73 | (1) |
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Key Considerations and Lessons Learned |
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73 | (1) |
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Operations: Technical and Workflow Dress Rehearsals |
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73 | (4) |
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73 | (1) |
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Key Objectives and Message Points |
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74 | (1) |
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74 | (1) |
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Key Considerations and Lessons Learned |
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74 | (3) |
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5 Prepare for Launch: Technical and Operational Readiness |
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77 | (48) |
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77 | (7) |
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81 | (1) |
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Key Objectives and Message Points |
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81 | (1) |
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82 | (2) |
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84 | (19) |
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Operational Readiness Lead |
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85 | (1) |
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86 | (1) |
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86 | (5) |
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Operational Readiness Checklist |
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91 | (12) |
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Key Considerations and Lessons Learned |
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103 | (1) |
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103 | (5) |
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104 | (1) |
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Key Objectives and Message Points |
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104 | (1) |
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105 | (3) |
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System Demos and Simulations |
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108 | (2) |
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110 | (4) |
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Final Preparation and Motivation |
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114 | (2) |
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116 | (9) |
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116 | (1) |
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Email Readership Tracking System |
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117 | (2) |
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Web Readership Tracking System |
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119 | (1) |
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120 | (2) |
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The Communicator's Challenge |
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122 | (3) |
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125 | (14) |
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127 | (1) |
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127 | (1) |
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Key Objectives and Message Points |
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127 | (1) |
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127 | (3) |
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Go-Live: Cutover + 1 Week |
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130 | (1) |
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131 | (1) |
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Key Objectives and Message Points |
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132 | (1) |
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132 | (3) |
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135 | (1) |
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Key Considerations and Lessons Learned |
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136 | (2) |
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Go-Live: Cutover + 2-4 Weeks (Normalization) |
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138 | (1) |
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138 | (1) |
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Key Objectives and Message Points |
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138 | (1) |
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139 | (12) |
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Post Go-Live: Break-Fix, Optimizations, and Enhancements |
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139 | (4) |
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139 | (2) |
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Key Objectives and Message Points |
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141 | (1) |
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141 | (2) |
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Post Go-Live: Scheduled Downtimes and Maintenance |
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143 | (6) |
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144 | (1) |
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Key Objectives and Message Points |
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144 | (1) |
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145 | (4) |
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Post Go-Live: New Releases and Upgrades |
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149 | (2) |
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Key Objectives and Message Points |
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149 | (2) |
Index |
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151 | |